Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@foxrowofficial.com. Once your return is approved, we will send you full instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the product is not damaged and the correct item was sent, the customer is responsible for the return shipping costs and any restocking fee that applies. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit.

You can always contact us with any return question at info@foxrowofficial.com.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and put it right. In these cases we will cover the return shipping and any restocking fee.

Exceptions / non-returnable items

Certain types of item cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also cannot accept returns of hazardous materials, flammable liquids or gases. Gift cards are non-returnable. Please get in touch if you have any question about a specific item.

Your right to cancel (United Kingdom)

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification, under the Consumer Contracts Regulations 2013. To exercise this right, please contact us at info@foxrowofficial.com within that period. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@foxrowofficial.com.